You can delete your Thrive account and its data at any time, with or without the app, or delete just some of your data and keep the account.
In the app
- Open Thrive and go to Settings → Account & security.
- Tap Delete account, then confirm with your password.
Deletion happens immediately and cannot be undone. You are signed out on every device.
Without the app
Email thrive@element22.net from the email address on your Thrive account, with your username and the words "delete my account". If your account has no email address, include your username and anything that helps confirm the account is yours. We reply to confirm once it is done, within 30 days at most.
This covers accounts on the primary instance (server address thriveapi.element22.net). If you use a server run by somebody else, ask that server's operator instead: Element22 has no access to it.
What is deleted
Immediately and permanently: your health data, activities and GPS routes, workouts, food and water logs, body measurements and progress photos, cycle-tracking data, AI history, goals, settings, profile images, friendships, feed posts, badges, XP, your companion, your Hevy connection, and every sign-in credential.
What is kept
- Messages you sent, your comments on other people's posts, and your results in games you played with others stay, shown as from "Deleted user", because they are part of other people's conversations and games. Email us if you want those removed too.
- The security audit log (sign-ins and similar events) is kept for security and abuse prevention.
- Backups are encrypted and rotate out within 90 days, after which deleted data is gone from them too.
Delete some of your data, and keep your account
You don't have to delete your account to remove data from it. These can be deleted in the app, where they appear:
- Food logs, workouts and individual sets, custom exercises and workout templates
- Body measurements, progress photos and photo comparisons
- Cycle-tracking entries
- Your profile photo and cover image
- Your feed posts, comments and reactions
- Messages you sent
- AI coach history
- Signed-in sessions on other devices
For anything else, including the health data Thrive has synced from Health Connect (steps, sleep, heart rate and so on), email thrive@element22.net from the email address on your account and say what you want removed. We reply to confirm once it is done, within 30 days at most. To stop new health data being synced, revoke Thrive's access in Health Connect.
The full details are in the Privacy Policy, section 16: https://thrive.element22.net/privacy#s16